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Santa Albert, like a good St. Nick, is always by your side whenever you need him (whether you've been naughty or nice).
He loves creating lasting Christmas memories for families and kids of all ages to share over many years and loves when he’s a part of your cherished memories and family photo albums.
He looks forward to doing the same for new clients, families, and all their guests. Santa Claus loves when his Christmas card and party invitation lists grow every year.
He understands that new and existing clients might have queries for him, so he invites them not to hesitate in asking. If you have questions or comments, please use the form available below to contact the North Pole.
Santa Albert appreciates concerns and suggestions on how to improve the Santa experience but would love to hear from you if you enjoyed your visit too. If you have questions we have answers. But first viewers should check out our frequently asked questions page. There you can find some answers to common questions that you might have and save time not waiting for our reply.
Otherwise, the elves just need your name, email address, phone number, and message to pass on quickly to the Big Guy.
He will respond to your email promptly, generally within 24 hours of North Pole time. This excludes weekends and holidays - Santa gets a little busy around Christmas, but he likes to grill for Mrs. Claus on Memorial Day too.
Saint Nick and his elves try their best to respond to your query, complaints, or suggestions instantly (and Mrs. Claus will nag him until he does it too).
If, due to unavoidable circumstances (such as necessary sleigh repairs), you don’t hear from Santa in 24 hours, please be patient. If you’re not, you just might end up on his naughty list.
We also recommend browsing our we suggest page to find many helpful suggestions we offer for additional fun activities and things you might add during your celebration. Be sure to check out the video from Niles Canyon Railway it is especially fun.